Oh, you work with Doctor Patel (or variation thereof). I deal with him every day at my workplace. Always fun having him rant at me for fifteen minutes about wasting his valuable time because the state demands I talk to the prescribing physician when doing a prior authorization for a drug, when if he'd shut up we could have both been off the phone in two minutes. [1]

[1] Certain drugs (usually expensive name brand items or Category 2 items like Oxycontin) require we enter an authorization in the computer system before State Medicaid will pay for the drug. The doctors can either fax in a form (which is never signed by the prescriber as required, or can call us directly. In the latter case we first talk to a medical assistant who's never heard of this rule, even though it's been in place for over three years.